Notice: Service Desk and Support


As the new academic year begins, Technology Services would like to advise the university community of the Service Desk hours and supports that are available.

Service Hours

BAC Service Desk: Monday to Friday, 8:00 am – 5:00 pm

TS@Library Kiosks: Monday to Thursday, 5:00 pm – 8:00 pm

 

What is the HUB? The HUB is your first line of support. It is always available, searchable, and contains help articles. If you don’t find what you’re looking for in the knowledge base, initiate a service request from the same place.

If you are asking: “I’ve always just called this particular person, why can’t I just continue to do so?” That person might not be at their desk. They might not be available to help. By placing a service request, Technology Services Consultants can prioritize and distribute service requests to ensure efficient service. With a ticket in the system, there is a record of issues and the solutions provided. The individual requesting the support can see the activity and status.

What are the TS@Library Kiosks? Students requiring access to academic programs can use dedicated computers in the library. The Kiosks are available during regular library hours, but will only be monitored by a Service Desk Consultant in the evening. The Kiosks provide a second layer of short-term support. The Service Desk, located in the BAC, is available during regular hours to help with hardware and software related issues.

  

CONTACT:
Acadia Technology Services
http://ts.acadiau.ca
902-585-HELP (4357)
1-888-609-3330


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