Service Alert: New VPN Service


SERVICE(S) AFFECTED:
VPN Service

TIME OF OCCURRENCE:
Friday January 18, 2019 

AFFECTED USERS:
All Users of Acadia VPN service

ESTIMATED RECOVERY:
n/a

MORE INFO:
As part of our ongoing security efforts, Technology Services is updating Acadia’s Virtual Private Network (VPN) Services. The new VPN service has enhanced security features and supports mobile devices. The existing VPN service will be decommissioned on the morning of Friday, January 18th, 2019.

A VPN creates a safe and encrypted connection to Acadia’s internal network for use when off-campus. The VPN is required to remotely access Financial Services and Human Resources secured systems. 

ACTION:

  1. Install the new FortiClient VPN Service. For installation and use instructions go to the following HUB article: https://hub.acadiau.ca/TDClient/KB/ArticleDet?ID=246
  2. Uninstall or Remove the previous Cisco VPN Client

Thank you for your continued support in making our campus secure.

CONTACT:
Acadia Technology Services
http://ts.acadiau.ca
902-585-HELP (4357) 
1-888-609-3330


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