Service Advisory: Colleague Maintenance


SERVICE(S) AFFECTED:          
Ellucian Colleague

TIME OF OCCURRENCE:
Friday May 15, 2020 (6:00 am AT)

AFFECTED USERS:
All users of:
Colleague UI (colleague.acadiau.ca)
TS Online (tsonline.acadiau.ca)
WebAdvisor (webadvisor.acadiau.ca)

ESTIMATED RECOVERY:        
Friday May 15, 2020 (7:30 am AT)

MORE INFO:
The Ellucian Colleague administrative system and associated services will be unavailable Friday May 15, 2020  at 6:00 am (AT). The system downtime is expected to be 90 minutes to allow for required maintenance.

SUPPORT:
All maintenance and Service Advisories are posted in several locations:  Twitter or Facebook or the TS website.

All proposed changes are reviewed by a Change Advisory Board and, where possible, scheduled between 5-7:30 am. Once approved, they are placed on a Maintenance Calendar.  

Using the HUB continues to be the best way to receive support and answers to your questions. Thank you for your patience as our support protocols shift.  

CONTACT:
Acadia Technology Services
http://ts.acadiau.ca
hub.acadiau.ca


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