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Service and Hardware Support

Contact us for support Monday through Friday, 8:00am - 4:00pm, using the HUB service portal, live chat, emailing helpdesk@acadiau.ca, or calling 902-585-HELP (4357). We will work with you and schedule an in-person follow-up appointment, if necessary. Help is always available using the HUB using the self-help articles or by placing a service request.

In-person Service Desk and hardware support is available by appointment only. We are also implementing cleaning and physical distancing practices to protect the health and safety of students, staff, and faculty.

Classroom Support

Teaching On Campus:

  • Please call Technology Services by using the room’s service phone.
  • Press or Say 1 to ensure you identify the call as a classroom emergency.

TS  will try to resolve the issue quickly. If necessary, TS will send a staff member with appropriate PPE to the classroom.

Teaching Online:

  • Please call Technology Services: (902) 585-4357 | Toll Free: 1-888-609-3330.
  • Press or Say 1 to ensure you identify the call as a classroom emergency.

TS  will try to resolve the issue as quickly as possible.

Latest News

Whether you’re studying on-campus or online through remote learning, your computer will be crucial. Now that some of your classes may involve online video, it’s more important than ever to have a fast, reliable computer.

As of Friday March 20, 2020, Technology Services will not be open for drop-in help. Detailed information and technology support related to the new Temporary Work from Home Guidelines are accessible on the HUB listed as Work from Home.

 

Technology Services staff participated in the Acadia Annual Bulmer Relay Race. Celebrating 107 years - the race is part of the Acadia Homecoming Tradition. Since the relay race fell during Cybersecurity Awareness Month, TS took the opportunity to spread our message.

TS Bulmer Team