Service Advisory: Exchange Outlook Connection Issues
SERVICE(S) AFFECTED:
Outlook
TIME OF OCCURRENCE:
Wednesday July 15, 2020 (3:45 pm)
AFFECTED USERS:
A number of users
ESTIMATED RECOVERY:
unknown
MORE INFO:
Users may experience crashes or may be unable to access Exchange Online via Outlook. Microsoft is aware of the issue and is investigating the cause. Their current analysis indicates that Outlook on the web and mobile clients are unaffected. Users may be able to leverage those protocols as an alternative means to access email and service features while the issue is being fixed.
SUPPORT:
All maintenance and Service Advisories are posted in several locations: Twitter or Facebook or the TS website.
All proposed changes are reviewed by a Change Advisory Board and, where possible, scheduled between 5-7:30 am (Atlantic Time). Once approved, they are placed on a Maintenance Calendar.
Using the HUB continues to be the best way to receive support and answers to your questions. Thank you for your patience as our support protocols shift.
CONTACT:
Acadia Technology Services
http://ts.acadiau.ca
hub.acadiau.ca