Service Advisory: Microsoft Office 365

STATUS:
Service Outage & Service Update

SERVICE(S) AFFECTED:          
Office 365/Microsoft 365
-  Email, Teams, OneDrive, SharePoint, office365.acadiau.ca portal, etc

TIME OF OCCURRENCE:
February 2, 2021 (6:00 am AT)

AFFECTED USERS:
All users

ESTIMATED RECOVERY
February 2, 2021 (8:00 am AT)  

MORE INFO:
On February 2, 2021 (6-8 am AT) access to Microsoft Office 365 services will be unavailable. Once access is restored. users will see a change in the appearance and functionality of the login screen.  The Microsoft Office login URL (website location) will change from https://adfs.acadiau.ca to https://login.microsoftonline.com as well as your login User ID.

ACTION:
Update Microsoft 365 Login: Depending on the how you currently login, there will be a change in the required login user name.   

  • Student/Alumnus: Your username will be your email address (012345d@acadiau.ca).
  • Graduate Student:  Your username will be your email address (012345d@acadiau.ca) unless you use a graduate email alias, and therefore your username is johndoe@acadiau.ca
  • Faculty and Staff: Your username will be your email address (firstname.lastname@acadiau.ca).   

For more information on User IDs see: https://hub.acadiau.ca/TDClient/39/Portal/KB/ArticleDet?ID=77

Update Password Safe:

  • If you have saved your username and password in a password safe or manager, this entry may need to be updated or recreated.

Update  Bookmarked Pages:

CONTACT:
Acadia Technology Services
http://ts.acadiau.ca
hub.acadiau.ca
Live Chat; 902-585-4357 | 1-888-609-3330
Twitter and Facebook 

 

SUPPORT:
All maintenance and Service Advisories are posted in several locations:  Twitter or Facebook or the TS website.

For an overview on Technology Services Support Protocols, please see: https://hub.acadiau.ca/TDClient/KB/ArticleDet?ID=924

 

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