Service Advisory: Microsoft Outlook Login Issues


SERVICE(S) AFFECTED:
Microsoft Outlook on the Desktop

TIME OF OCCURRENCE:        
Thursday, May 7, 2020 (11:00 am)

AFFECTED USERS:
Intermittent Users

ESTIMATED RECOVERY:
unknown

MORE INFO:
Users may receive multiple credential prompts within the Outlook client (desktop version). Microsoft is aware of the issue and is working on remediation.  In the meantime, users can alternately access their email using the Outlook web client (via Office365.acadiau.ca) or on their mobile devices.

SUPPORT:
All maintenance and Service Advisories are posted in several locations:  Twitter or Facebook or the TS website.

All proposed changes are reviewed by a Change Advisory Board and, where possible, scheduled between 5-7:30 am (Atlantic Time). Once approved, they are placed on a  Maintenance Calendar.  

Using the HUB continues to be the best way to receive support and answers to your questions. Thank you for your patience as our support protocols shift.  

CONTACT:
Acadia Technology Services
http://ts.acadiau.ca
hub.acadiau.ca


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