Service Advisory: Remote Desktop Access Issues


 

SERVICE(S) AFFECTED:

Remote Access to On-Campus Desktop

 

TIME OF OCCURRENCE:
Monday May 11, 2020 (10:30 am AT)

AFFECTED USERS:
Selected Users

MORE INFO:
On the evening of Saturday May 9 2020, the campus experienced a brief power disruption.  This outage may cause connection issues for users who connect remotely to their on-campus desktop.  

If you are unable to connect, please contact the Service Desk via the HUB: https://hub.acadiau.ca/TDClient/Requests/ServiceDet?ID=69.

SUPPORT:
All maintenance and Service Advisories are posted in several locations:  Twitter or Facebook or the TS website.

All proposed changes are reviewed by a Change Advisory Board and, where possible, scheduled between 5-7:30 am (Atlantic Time). Once approved, they are placed on a  Maintenance Calendar.  

Using the HUB continues to be the best way to receive support and answers to your questions. Thank you for your patience as our support protocols shift.

CONTACT:
Acadia Technology Services
http://ts.acadiau.ca
hub.acadiau.ca


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