Service Advisory: Remote Desktop Access Issues
SERVICE(S) AFFECTED:
Remote Access to On-Campus Desktop
TIME OF OCCURRENCE:
Monday May 11, 2020 (10:30 am AT)
AFFECTED USERS:
Selected Users
MORE INFO:
On the evening of Saturday May 9 2020, the campus experienced a brief power disruption. This outage may cause connection issues for users who connect remotely to their on-campus desktop.
If you are unable to connect, please contact the Service Desk via the HUB: https://hub.acadiau.ca/TDClient/Requests/ServiceDet?ID=69.
SUPPORT:
All maintenance and Service Advisories are posted in several locations: Twitter or Facebook or the TS website.
All proposed changes are reviewed by a Change Advisory Board and, where possible, scheduled between 5-7:30 am (Atlantic Time). Once approved, they are placed on a Maintenance Calendar.
Using the HUB continues to be the best way to receive support and answers to your questions. Thank you for your patience as our support protocols shift.
CONTACT:
Acadia Technology Services
http://ts.acadiau.ca
hub.acadiau.ca