Service Notice: Teams and Supported Browsers

Some browsers, such as Internet Explorer 11, Safari, and Firefox, support the Microsoft Teams web app but don't support some of the Teams calling and meeting features.  While it’s best to download the Teams app or use a different browser, you can join a call or meeting on one of these browsers and use your phone for audio. You’ll have some limitations. Here’s what you can expect:

What’ll work?
Many Teams calling and meeting features will still be available to you in unsupported browsers, including:

  • PowerPoint sharing
  • Whiteboard sketching
  • Meeting notes
  • Participant list
  • Meeting info
  • Recording
  • Live captions

What won't work?
Some important features won’t be available, including:

  • Video
  • Audio
  • Desktop, window, and app sharing

What can you do for meeting audio? Use your phone:
If you join a meeting on a browser that doesn’t support calling or meetings and there’s a phone number in the meeting invite, then you’ll need to use a phone for audio. You can either have (i) Teams call you or (ii) dial in manually.

  1. Have Teams call you. Follow the prompts to have Teams call you.
  2. Dial in manually. There are a couple of ways you can dial in manually:
  • Use the phone number in the meeting invitation
  • Join the meeting online, then select More options  > Show call info and use the dial-in information or have Teams call you there

For Browser Specific Information see: https://docs.microsoft.com/en-us/microsoftteams/limits-specifications-teams#browsers

This has been promoted as part of our #TechTipTuesday series. Each Tuesday, Technology Services posts a tip to:

  1. The Tech Tips HUB Category
  2. Acadia Technology Services Facebook
  3. Acadia Technology Services Twitter

SUPPORT:
All maintenance and Service Advisories are posted in several locations:  Twitter or Facebook or the TS website.  All scheduled work is placed on the Maintenance Calendar.  
Follow our Tuesday Tech Tips - https://hub.acadiau.ca/TDClient/KB/?CategoryID=124
For an overview on Technology Services Support Protocols, please see: https://hub.acadiau.ca/TDClient/KB/ArticleDet?ID=924

CONTACT:
Acadia Technology Services
http://ts.acadiau.ca
hub.acadiau.ca

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