Service Notice: TS Live Chat


Technology Services is pleased to announce the introduction of a Live Chat feature into our support protocol.

HOW DOES IT WORK?
During regular Service Desk Hours, currently Monday – Friday (8:30 am - 4:30 pm), Service Desk consultants will be available by Live Chat to provide support.

Look for the Live Chat Banner in the following places:

  1. The main page of the TS website: ts.acadiau.ca
  2. The main page of the HUB: hub.acadiau.ca
  3. The HUB Service: https://hub.acadiau.ca/TDClient/Requests/ServiceDet?ID=150

MORE INFO:
Users will be placed in a queue, similar to phoning, and the chat will be answered by the next available Service Desk representative.

An attempted chat will automatically create a HUB ticket in which case you will be contacted as a follow up.

For an overview on Technology Services Support Protocols, please see: https://hub.acadiau.ca/TDClient/KB/ArticleDet?ID=924        

SUPPORT:
All maintenance and Service Advisories are posted in several locations:  Twitter or Facebook or the TS website.  All scheduled work is placed on the Maintenance Calendar.  

Follow our Tuesday Tech Tips - https://hub.acadiau.ca/TDClient/KB/?CategoryID=124

CONTACT:
Acadia Technology Services
http://ts.acadiau.ca
hub.acadiau.ca
Live Chat; Twitter; Facebook


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