Service Notice: TS Live Chat
Technology Services is pleased to announce the introduction of a Live Chat feature into our support protocol.
HOW DOES IT WORK?
During regular Service Desk Hours, currently Monday – Friday (8:30 am - 4:30 pm), Service Desk consultants will be available by Live Chat to provide support.
Look for the Live Chat Banner in the following places:
- The main page of the TS website: ts.acadiau.ca
- The main page of the HUB: hub.acadiau.ca
- The HUB Service: https://hub.acadiau.ca/TDClient/Requests/ServiceDet?ID=150
Users will be placed in a queue, similar to phoning, and the chat will be answered by the next available Service Desk representative.
An attempted chat will automatically create a HUB ticket in which case you will be contacted as a follow up.
For an overview on Technology Services Support Protocols, please see: https://hub.acadiau.ca/TDClient/KB/ArticleDet?ID=924
Follow our Tuesday Tech Tips - https://hub.acadiau.ca/TDClient/KB/?CategoryID=124