IT Client Services

Our team is responsible for the maintenance, repair, and procurement of University laptops, desktops, printers and other peripherals used on campus. We are the first contact for emergency classroom support and offer network and telephone repairs for the entire campus, and currently manage an inventory of over 800 laptops for faculty and staff.

The Service Desk in University Hall is responsible for all problem consultation with Acadia users regarding software, hardware, network and telephone. Our Service Desk Consultants are available to help in a variety of ways and will respond to requests during regular service hours. We pride ourselves on providing a high level of service with efficient turnaround times for all of our clients.

Our other services include AV equipment loans, mobile, videoconferencing and supporting Faculty in the classroom.  

• Find answers or submit a service request through the HUB Service Portal (hub.acadiau.ca).  
• Live Chat with a Service Desk Consultant (ts-chat.acadiau.ca).
• Call the Service Desk at 902-585-4357.
• Email the Service Desk at helpdesk@acadiau.ca.