Service and Hardware Support

Contact us for support using the HUB service portal, live chat, emailing helpdesk@acadiau.ca, or calling 902-585-HELP (4357). Our hours are:

  • Monday through Friday, 8:30 am - 4:30 pm
  • Closed 12:00-1:00 for lunch

Help is always available on the HUB using the self-help articles or by placing a service request.

In-person support

At this time, we are not able to walk-in clients.
Please call to make an appointment with one of the consultants.

Classroom Support

Teaching On Campus:

  • Please call Technology Services by using the room’s service phone.
  • Press or Say 1 to ensure you identify the call as a classroom emergency.

Teaching Online:

  • Please call Technology Services: (902) 585-4357 | Toll-Free: 1-888-609-3330.
  • Press or Say 1 to ensure you identify the call as a classroom emergency.

TS will try to resolve the issue as quickly as possible.

Contact Information

LOCATION:

100 Level of University Hall

PHONE:

902-585-HELP(4357) or 1-888-609-3330

EMAIL:

helpdesk@acadiau.ca

Latest News

Acadia Invites Students to Experience New Virtual Tour

Prospective students now have a whole new way of experiencing Acadia University. Acadia launched a new Virtual Tour that invites prospective students and their parents to follow “a day in the life” of Acadia students through photos, immersive photospheres, video, and text.

 Unlike many virtual tours, Acadia’s tour is grouped around scenes and ideas instead of forcing visitors to navigate from building to building. Prospective students are invited to explore slices of life representing residences, dining, classrooms, fitness, volunteering, and more. Photospheres welcome prospective students to view the inside of spaces like a classroom, gym, Wheelock Dining Hall, residence room, and more, whether the student is using a computer, phone, or VR goggles.

The Virtual Tour website was created by Acadia University’s Technology Services Team, working in partnership with Enrolment Services. Students, faculty, and staff also contributed their time to appear in new photos and videos.

The Virtual Tour is now available, and will be incorporated into Enrolment Services websites and communications in December and January. Prospective students are invited to visit virtualtour.acadiau.ca to experience campus for themselves.

Read more …