Technology Services News


Whether you’re studying on-campus or online through remote learning, your computer will be crucial. Now that some of your classes may involve online video, it’s more important than ever to have a fast, reliable computer.

You should have a Windows or Apple laptop, purchased within the last 2 years, that meets our minimum system requirements:

  • Intel i5 processor (or equivalent) 
  • 8GB RAM 
  • 256GB flash storage hard drive (SSD)
  • 20 GB of available storage space after all applications are installed
  • Audio-video accessories: built in camera or webcam; headset or headphones with built in microphone
  • Printing accessories: a small desktop printer, with a USB cable

 

Of course, a faster computer or more memory will provide even better performance. Acadia Technology Services provides warranty service for Dell and Apple laptops. Models that meet the minimum specifications can be ordered online through Acadia’s Tech Store. Tech Store purchases receive a student discount, on-campus warranty repair, and the option to have your computer delivered to campus. Please note that Apple users may be required to purchase the Windows Operating system depending on their program. More information can be found on the Acadia Tech Store.

Headsets, earbuds, and microphones improve the online classroom session for everyone by reducing background noise and feedback.

Internet Connection

The audio and video quality of an online class depends on several factors. A high quality video connection will require 1.5 Mbps/second. When more bandwidth is available, quality and usage will increase to deliver the best experience.

Learn more about our tech tips for the best experience in programs like Microsoft Teams.

Software

Microsoft Office is available, for free, to all Acadia students. For more information, please see O365 tab in the TS Tech Store or the HUB Service Portal.

 

As of Friday March 20, 2020, Technology Services will not be open for drop-in help. Detailed information and technology support related to the new Temporary Work from Home Guidelines are accessible on the HUB listed as Work from Home.

For the fastest support, please enter a ticket in HUB Service Portal at hub.acadiau.ca. If you have issues with Hub access, you may also send an email to helpdesk@acadiau.ca.  If you require assistance with a computer or device, an appointment will be necessary. This can be organized via the HUB Service Portal.   For the duration of the Temporary Work from Home period, the Service Desk Hours will be from 8:30 am – 4:30 pm.

Technology Services staff participated in the Acadia Annual Bulmer Relay Race. Celebrating 107 years - the race is part of the Acadia Homecoming Tradition. Since the relay race fell during Cybersecurity Awareness Month, TS took the opportunity to spread our message.

TS Bulmer Team

The first Technology Services Paul Steele Award winner is Tammy George.

Paul Steele Service Award Winner

It's the start of the 2019-2020 Academic Year! Here is a list of Acadia Technology Services' Top 10 List of Favourite Things.

Acadia University Technology Services staff ushered in Cyber Security Awareness Month with some new swag. 

On June 20, Acadia University and its partner institutions won a prestigious national award in recognition of an innovative collaboration. 

Technology Services is pleased to announce the launch of its online SharePoint Service. This cross-Atlantic Higher-Education Institute initiative has been on-going for several months. We engaged project champions to help us create, preview and roll-out Acadia departmental SharePoint sites. 


Prospective students now have a whole new way of experiencing Acadia University. Acadia launched a new Virtual Tour that invites prospective students and their parents to follow “a day in the life” of Acadia students through photos, immersive photospheres, video, and text.

 Unlike many virtual tours, Acadia’s tour is grouped around scenes and ideas instead of forcing visitors to navigate from building to building. Prospective students are invited to explore slices of life representing residences, dining, classrooms, fitness, volunteering, and more. Photospheres welcome prospective students to view the inside of spaces like a classroom, gym, Wheelock Dining Hall, residence room, and more, whether the student is using a computer, phone, or VR goggles.

The Virtual Tour website was created by Acadia University’s Technology Services Team, working in partnership with Enrolment Services. Students, faculty, and staff also contributed their time to appear in new photos and videos.

The Virtual Tour is now available, and will be incorporated into Enrolment Services websites and communications in December and January. Prospective students are invited to visit virtualtour.acadiau.ca to experience campus for themselves.

Acadia Technology Services is pleased to announce recipient of the 2017 Chipman Rose Memorial Award. This year’s recipient is Katherine Waterbury. Katherine began a Bachelor of Community Development degree as part of Environmental and Sustainability Studies.

Acadia Technology Services established the Chipman Rose Memorial Award in 2016 to honour two former Technology Services employees, Lynn Chipman and Kim Rose, both of whom, unfortunately, lost battles with cancer. The award is given, annually, to a female student from the Annapolis Valley, entering Acadia University.